Support customers as a Hearth Technical Consultant at Napoleon, working remotely to provide world-class service and technical expertise. Engage with a range of customer inquiries professionally.This full time position focuses on delivering outstanding technical guidance for hearth products. Ideal candidates must hold a G3 Gas License and possess relevant experience in customer service. You will address inquiries, document technical issues, report quality concerns, and contribute to continuous improvement within the team.Key Responsibilities:Troubleshoot and resolve technical issues for customersKeep accurate records of customer interactions in CRMSuggest updates to support documentation for accuracyTrack product quality issues and assist with auditsProcess parts orders and maintain communication with customersRequirements:Proven experience in hearth or similar technical environmentsG3 Gas License or equivalent certification requiredStrong computer proficiency, especially in CRM systemsExperience with Microsoft Office toolsBackground in customer service or sales supportEmbrace your customer focus and technical skills in this vital role at Napoleon, enhancing user experiences in hearth solutions.

📌 Hearth Technical Consultant - Remote Role - C$42,800 - C$58,850 A Year - Remote (Barrie)
🏢 Napoleon
📍 Barrie