Salary Range: $45,000.00 To $55,000.00 AnnuallyViewpoint North York- Quality Assurance CoordinatorLocation:Viewpoint North York235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8Status:Full time, hybridAbout ViewpointViewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada's largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.Main Responsibilities:Review and evaluate medical assessment reports to ensurecontinuity, consistency, accuracy, spelling, grammar and compliance with current regulations.Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors for correction.Collaborate with assessors,



to address quality issues and implement corrective actions.Provide training and support to assessors on quality assurance procedures and documentation requirements.Ensure accurate report timelines are recordedEnsure reports are sent to the client on timeEnsure the timely follow-up and tracking of all QA statuses and reportsFollow QA protocols for releasing and saving reportsOffer exceptional customer service when responding to client queries and/or explaining report discrepancies.Identify issues that will impact on service standards and rectify or elevate those issuesOther duties as assigned.QualificationsA regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse1-2 years work experience in medical clinic. / hospital or insurance officeAction-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experienceDetailed familiarity with the current and prior auto insurance legislation,



arbitration and associated legal decisions.Solid command of the English language and demonstrated excellent communication skillsHas working knowledge of MS Word and Excel and the ability to learn and navigate new systemFlexible and team-orientedFrench/English fluency is strongly preferredWhy choose Viewpoint?Comprehensive and flexible health and dental choices with Flex benefitsLifemark Employee Assistance ProgramShoppers Drug Mart Employee Discount (30%)Employee Stock Purchase Plan (25%)Paid vacation and Wellness daysAnnual continuing education allowance of $1500 (applicable towards credential or designation fee)Goodlife Fitness Corporate Discount Gym MembershipOngoing internal training and development with opportunities for mentorshipA diverse and inclusive workplace with a track record of high employee engagement and teamworkNationally recognized brand with a strong digital presenceInclusionWe are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.AccommodationAccommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.CaThank you for your interest in joining our team! We appreciate the time and effort you've taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

📌 Qacr-Qa Coordinator, Regulated (Ottawa)
🏢 Lifemark
📍 Ottawa