Become a vital part of Teleperformance as a Real Time Analyst in Midtown Toronto, ensuring service levels are met on-site. Monitor operations and work closely with management to drive performance excellence.This full-time role requires a proactive approach to handling real-time operations, making necessary adjustments to align with service goals. You will actively participate in monitoring floor activities and collaborating with teams to maintain effective operation throughout your shift.Key Responsibilities:Manage service-related escalations and issuesDocument and communicate real-time operations dataGuarantee analyst availability on phones as per business guidelinesPerform ongoing queue monitoring and report findingsEngage with clients to manage service dynamicsRequirements:High School Diploma and MS Office proficiencyStrong analytical skills with report evaluation abilitySelf-motivated with minimal supervision neededKnowledge of IEX and Genesys is beneficialFlexible shift availability and effective communication skillsChannel your analytical strengths and service commitment at Teleperformance in this rewarding Real Time Analyst role.

📌 Real Time Analyst (Toronto)
🏢 Teleperformance
📍 Toronto