For its Police Service, the City of Laval is looking for an:.Inspector - Police - 9-1-1 Emergency Communications Center.The inspector responsible for the.The division handles over 250,000 emergency calls annually related to police interventions, fires, health emergencies, and other critical situations. Composed of approximately 65 civilian employees, including operational managers and unionized staff, it provides essential services 24 hours a day, 7 days a week.

Full-time

Inspector - Police - 9-1-1 Emergency Communications Center

SALARY: $148,314 (2023 value)

The inspector responsible for the

911 CCU Division

plays a key role within a critical service for public safety in Laval. The division handles over 250,000 emergency calls annually related to police interventions, fires, health emergencies, and other critical situations. Composed of approximately 65 civilian employees, including operational managers and unionized staff, it provides essential services 24 hours a day, 7 days a week.

The inspector will contribute to the ongoing implementation of the next-generation system (NG911), a structuring project that transforms practices, technologies, and ways of collaborating within the emergency call center to respond to the realities of a constantly evolving sector.

In a context of organizational evolution, the person in this position will exercise mobilizing leadership and contribute to the continuation of the division's strategic projects while fostering the engagement and mobilization of their teams.

The challenges that await you Reporting to a chief inspector, you will plan, organize, direct, and ensure the follow-up of the work of the employees in your division. You are responsible for the operational or administrative activities within your area of intervention, taking into account organizational priorities, issues to be addressed, available resources, and objectives to be achieved,



while ensuring coherence between the Service's orientations and the reality on the ground.

You actively contribute to the mission of the Police Service by participating in an informed reading of criminal and social phenomena, in order to align service offerings with the needs of citizens. Through your actions, you support the real impact of interventions, the sense of security, as well as the strengthening of trust and legitimacy with the community.

You participate in identifying and implementing the strategic and tactical orientations of your area of activity. You translate these orientations into transparent and mobilizing priorities for your teams, while promoting optimal use of resources, skill development, and a culture of continuous improvement.

You represent the Service on various internal or external committees and collaborate with institutional, municipal, governmental, or community partners. You contribute to the development and implementation of concerted strategies to address complex issues related to crime, public safety, or high-risk interventions and participate in follow-up, evaluation, and accountability mechanisms to adjust actions and improve practices.

And more specifically: You will be called to:

Understand the issues of police practices, intervention rules, and risk management, in line with the values of the SPL;

Mobilize and empower teams around priorities, in a context of change;

Exercise close leadership that fosters autonomy, collaboration, information flow,



and the maintenance of a healthy work environment;

Contribute to projects aimed at improving practices, processes, and the quality of service to citizens;

Ensure rigorous, responsible, and safe management of the means implemented to achieve objectives;

Maintain a balance between performance, organizational capacity, and human factors;

Collaborate effectively with internal and external partners to support coordinated responses to public safety issues.

The ideal profile for us

Hold a university degree at the undergraduate level in a relevant field, such as administration, organizational development, management, or any other relevant field;

Have a minimum of 5 years of experience as a police management executive;

Having assumed responsibility and management of large teams would be considered an asset.

Skills

Kindness/empathy

Leadership

Managerial courage

Results orientation (Executives)

Health/safety

Ability to innovate/optimize

Effective management

The benefits of being part of our team

Conditions that match your expertise

Competitive salary of $148,314 (2023 value)

Attractive bonuses for critical interventions and service level

Flexible schedule of 40 hours/week

One half-day without required presence each week

16.5 holidays, including several during the Holidays

Vacation from hiring, with recognition of your experience

Vehicle provided

Annual allowance for fitness and clothing

Free parking and easily accessible workplace

Security and stability

Competitive group insurance

Recognition of your commitment

Allowance equivalent to 9 days per year for childcare

Participation in weekend duty distributed within the command staff

Only candidates meeting the requirements will be contacted.

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📌 Inspecteur, contrôle de la qualité | Quality Control Inspector (Winnipeg)
🏢 MEDISCA
📍 Winnipeg