Enhance member experiences as a Membership Administrator with CAA Niagara. This full-time contract role involves managing escalations, handling inquiries, and processing renewals efficiently.
Located in Thorold, Ontario, this position focuses on member support and operations at CAA Niagara. The ideal candidate will demonstrate a strong commitment to member-centric decision-making and possess excellent communication skills. With a proactive mindset, you'll manage escalated concerns while contributing to process improvements within the organization.
Key Responsibilities:
• Manage escalated member concerns and resolutions
• Process member inquiries and renewals efficiently
• Provide administrative support to management
• Oversee mail sorting and processing
• Handle billing processes and bank deposits
Requirements:
• 3-5 years of customer service experience
• Strong computer skills, especially with Microsoft Office
• Basic accounting knowledge required
• Excellent problem-solving abilities
• Ability to adapt and work under pressure
Bring your robust interpersonal skills and a focus on member satisfaction to CAA Niagara as a Membership Administrator.
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