BMO Financial Group seeks a Manager - AI Operations to oversee monitoring, optimization, and governance of AI-enabled capabilities within the Virtual Connect contact centre, including Amazon Connect analytics and IVR. You will collaborate with product, technology, analytics, and risk to ensure AI solutions deliver value and meet standards. You will support the Platform Product Owner in executing AI initiatives, interpret results, manage risk, and communicate with leadership.
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📌 AI Operations Lead — Strategy, Analytics & Governance (Winnipeg)
🏢 BMO
📍 Winnipeg
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