Join TELUS Health as a Client Support Analyst focusing on perks administration. Your role will revolve around optimizing the use of benefits platforms through expert troubleshooting and strategic problem-solving.With a minimum of three years in benefits administration or SaaS support, you'll leverage your analytical skills to manage escalated client inquiries and ensure timely resolutions. Your capacity for teamwork and client partnership will be crucial as you serve as a liaison and enhance client satisfaction.Key Responsibilities:Investigate client inquiries through phone, email, and ticketsLead thorough analysis of complex client issuesProvide expert troubleshooting and technical guidanceMaintain quality control and adhere to service level agreementsDocument processes and mentor junior analystsRequirements:3+ years in client support or benefits administrationExceptional analytical and troubleshooting abilitiesSelf-directed with a proactive approach to problem-solvingStrong communication skills to articulate technical insightsProficient with Microsoft Office and contemporary technologiesUtilize your diagnostic and analytical talents in a meaningful way at TELUS Health, fostering improved client outcomes.

📌 Saas Treasury Support Specialist (Toronto)
🏢 Ripple
📍 Toronto