Enhance customer experiences as a Customer Experience Representative in the Parts Division. Your role is pivotal in navigating solutions for customer complaints while maintaining service excellence.Engagement with customers to resolve issues efficiently is at the heart of this position. Applicants should possess a Sales/Marketing background and experience in technical equipment to meet customer needs effectively. Excellent communication abilities and a solid dedication to continuous improvement are essential attributes for success.Key Responsibilities:Provide solutions to customer complaints effectivelyEnsure follow-ups for customer satisfactionEstablish memorable relationships with clientsNotify supervisors of customer trends and insightsConduct mentorship for junior technicians in trainingRequirements:Certification in Sales/Marketing mandatoryBackground in related customer service an assetCompetency in Microsoft software requiredSolid technical understanding of equipment essentialKnowledge of health and safety protocols neededUtilize your customer service skills to make a lasting impact within an innovative Parts Division team.

📌 Customer Experience Representative - Parts Division (Terrace)
🏢 Nors Group
📍 Terrace