EZRA seeks an Operational Services Specialist to optimize back-office functions and enhance participant experience. Play a pivotal role managing registration processes and financial operations for our coaching programs.As an individual contributor within the Operational Excellence team, you will engage in a variety of tasks including open enrolment management, client coordination, and revenue forecasting. Collaboration is key as you work cross-functionally with Customer Success, Billing, and Technology teams to improve workflows and resolve inquiries.



Your expertise in operational processes will drive efficiency and accuracy in delivering our services.Key Responsibilities:Manage end-to-end registration for open enrolment programsCoordinate cross-functional workflows to resolve client issuesAnalyze and forecast revenue from registrationsDocument processes and maintain Confluence updatesRespond to shared inbox inquiries efficientlyRequirements:3+ years in back-office or administrative rolesStrong attention to detail in managing processesExperience with financial systems and invoicingProven ability to document and streamline processesEffective collaboration skills in a global teamElevate participant experience and operational success as an essential part of EZRA's mission.

📌 Operational Services Specialist At Ezra (Toronto)
🏢 The Adecco Group
📍 Toronto