The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.Reporting to the Front Desk Manager, the Guest Service Representative ensures a warm check-in/check-out process and manages reservations, payments, and guest requests. Key duties include personalizing guest experiences, promoting hotel facilities, handling cash, and maintaining accurate records. You'll also assist with bookings, monitor room inventory, and collaborate with all hotel departments while adhering to health and safety standards.RESPONSIBILITIESWelcome, check-in/out room reservations, respond to internal and external requests, and settle accounts while providing warm and authentic serviceTake initiative to add a personalized experienceProudly promote the hotel facilities,



looking for opportunities to enhance a guest's stayAssist with booking individual reservationsRespond to emails and other various administrative tasksMaintain accurate records of daily transactionsHandle guest requests effectively and promptlyCash handling, which includes balancing a floatPromote a professional and positive team environmentMonitor rooms' inventory to assist in maximizing rooms' revenue and availabilityMaintain an excellent working rapport with all departments in the hotel and act as a liaison on behalf of our guestTo be Health & Safety conscious and actively involved in maintaining a secure work environmentPerform any other tasks which are assigned by managementQUALIFICATIONSComputer literacy is a must with Opera/Opera Cloud experience an assetA guest focused personality is crucialMust be available to work a variety of shifts, including mornings, evenings, and/or weekendsMaintain a professional appearance and demeanorAbility to work in a team environment and act as a leader when management is unavailableStrong communication and interpersonal skills requiredAbility to work under pressure, multi-task, and possess strong time management skillsPost-secondary education in Hotel Management/Hospitality or equivalent experience is a strong assetExcellent oral and written skills in French and English (a third language is an asset)

📌 Guest Service Representative - Metcalfe Hotel (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Gray Collection
📍 Riviere-des-Prairies—Pointe-aux-Trembles