- Act as the senior technical escalation point for complex issues across solar, EV charging, home automation, and energy management systems
- Guide Level 1 and Level 2 technicians, installers, and service partners through troubleshooting and root cause analysis
- Partner with a global Level 3 expert group, Quality, and Sustaining Engineering to investigate product failures and define next steps
- Support teams remotely using service and diagnostic tools, with travel to the field for in-depth investigations
- Develop and deliver technical and installation training for internal teams and regional partners
- Bring field insights and recurring issues back to product, service, and engineering teams to improve current and future products
- Contribute to service plans, process improvement, and continuous improvement initiatives
- Own assigned cases through to resolution with timely follow-up

Qualifications

- Hands‑on experience with EV charging, solar, batteries, power electronics, energy management, or a related electrical technology




- Experience supporting technicians, customers, or internal service teams in a technical environment
- Strong analytical and troubleshooting skills, including the ability to go beyond standard procedures and isolate root causes
- Solid understanding of how hardware, software, and connected systems interact
- Ability to turn incomplete information into a clear technical assessment and action plan
- Transparent communicator with installers, support teams, customers, and engineers
- Comfortable handling sensitive customer situations and explaining technical realities
- Self-directed, able to manage competing priorities and learn new products quickly
- Willingness to travel to field sites as needed

Education Requirements

- Degree in Electrical Engineering, Electrical Engineering Technology, or a related technical field, or equivalent hands‑on experience

#J-18808-Ljbffr

📌 Technical Service Engineer (Richmond)
🏢 Artech
📍 Richmond