ESSENTIAL DUTIES AND RESPONSIBILITIESRequired to work overnight shiftsRespond to internal and external guests' requestsResponsible for maintaining high and consistent level of Guest ServicesAcknowledge guest complaints and ensure guests' needs are metExecute guest check-ins, check-outs and reservationsAnswer telephone calls and guest inquiresCompletion of various daily reports, posting changes and managing personal floatBalance individual cashier audits, including credit card and cash transactionsFamiliar with all Health & Safety, fire and emergency proceduresComplete daily task listsEnsure inter-departmental communication and co-operation in the interest of guest satisfactionSupport other Front Office functions, such as Reservations, Lobby Services and Satellite Lobbies as requiredFollow-up and communicate pertinent guest related facts to colleagues and superiorsKnowledge of hotel events, rates and packagesParticipation in monthly communication meetings, committees and projects as requiredUnderstand all programs offered,



including marketing and strategic partnerships with other organizationsAble to inform guests about all hotel facilities and hotel historyMaintain a high standard of professionalism, dress, uniform and body languageAdditional duties as assignedSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESPrevious experience in Front Office/Night Audit is an assetOne King West Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection processKnowledge of OPERA and Microsoft OfficeProfessional telephone etiquetteExcellent command of the English language both oral and writtenDemonstrate customer service ethic and have a friendly and outgoing dispositionProven abilities in handling irate customers with effective resolutionsWell developed communication and organization skills with abilities to multi-task in a rapid-paced environmentExcellent computational and analytical abilities and keen attention to detailAbility to handle pressure and multiple tasksAn enthusiastic, self-directed team player with high level of adaptability to rapidly changing demandsSource: Hcareers

📌 Guest Services Ambassador / Night Audit (Toronto)
🏢 One-King-West-Hotel-
📍 Toronto