Our Vaughan client is need of an Intermediate ServiceNow Business analyst for a full time permanent position.

Are you a ServiceNow pro who loves building smooth, reliable IT service delivery? The successful candidate will support, configure, and improve our client's ITSM platform. You’ll work in a structured, ITIL-aligned setting and help shape how IT services get delivered across the business.

What you’ll do

- Administer, configure, and support core ServiceNow ITSM modules: Incident, Request, Change, Problem, Knowledge, and Service Catalog
- Support Customer Service Management (CSM) and the Change Advisory Board (CAB) Workbench
- Test, troubleshoot, and resolve platform issues, and provide hands-on user support
- Build and maintain integrations using REST/SOAP APIs and middleware
- Use the Automated Test Framework (ATF) to keep releases stable and reliable




- Improve the user experience through Service Portal / Employee Center
- Explore and put ServiceNow AI capabilities to work
- Take on project and business analysis work, from gathering requirements to delivering results

What you bring

- Strong hands-on experience with ServiceNow administration and configuration
- Solid working knowledge of ITIL processes and ITSM best practices
- Experience working in formal IT service delivery and change management environments
- Experience supporting SaaS and cloud-based applications (preferred)

Nice to have

- PMP designation, or training in Business Analysis or Project Management fundamentals
- ServiceNow certifications (CSA, CIS-ITSM)

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📌 Intermediate ServiceNow Business Analyst (Vaughan)
🏢 Newport Williams
📍 Vaughan