About the teamWe are looking for a Bilingual Claims Specialist to join our Claims team in Toronto, Ontario. This is an exciting opportunity to help grow our Toronto office and be part of a high-energy environment within a rapidly growing company with global ambitions. If you're looking to make a meaningful impact on an important part of the business, we invite you to join our team.What you will doProvide exceptional customer service to Turo Hosts and GuestsInvestigate and process auto claims filed by Hosts and GuestsAssist Turo members in the self-resolution processCoordinate claims processing with Turo's third-party administratorCollect any amounts due from GuestsMaintain accurate and complete claim documentationContribute to continuous improvement of claims handling processesSupport Turo's goal of being a leader in customer service and cost managementYour profileMust reside in Toronto, OntarioBilingual fluency in French and English1+ year of auto claims handling experience preferred, ideally with a major auto insurance carrier or car rental companyEntry-level candidates with strong customer service experience and demonstrated interest in automotive are encouraged to applyBA/BS or equivalent experienceExceptional interpersonal and communication skillsStrong conflict resolution and de-escalation skillsAbility to work in a fast-paced environment and adapt to changeExcellent follow-through and attention to detail with minimal supervisionStrong team player with a positive attitude, high energy, integrity, and solid work ethicCommitment to responsiveness and availabilityProficiency with CRM systems, Google Workspace, Microsoft Office, and claims management systemsBonus if you have Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment, including Hosts, Guests, third parties, and internal teamsFor this role, the target base salary range in Toronto is $58,000-$68,000 annually. This role is also eligible for equity and the benefits described below. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range,



individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training.We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers. #LI-EG1 #LI-HybridTuro AI PolicyTuro AI Policy: Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments.We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at [email protected] salary, equity, benefits, and perks for all full-time employeesEmployer-paid medical, dental,



and vision insurance (Country specific)Retirement employer matchLearning & Development stipend to invest in your professional developmentTuro host matching programTuro travel creditCell phone and internet stipendPaid time off to relax and rechargePaid holidays, volunteer time off, and parental leaveFor those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activitiesWe are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.About TuroTuro is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. Discover Turo at https://turo.Com, the App Store, and Google Play, and check out our blog, Field Notes. Read more about the Turo culture according to Turo CEO, Andre Haddad.Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing [email protected] to Turo Careers!

📌 Accident Benefits Claims Specialist At Zurich (Toronto)
🏢 BMO Financial Group
📍 Toronto