Transform customer engagement as the Customer Experience Leader at L'Équipeur. Drive a culture of exceptional service and operational excellence in our stores.As a key member of our leadership team, you will ensure our customers receive outstanding service that reflects L'Équipeur's mission. This role requires strong leadership skills and a deep understanding of customer needs. You'll be responsible for training, developing your team, and implementing strategies based on customer insights for continuous enhancements.Key Responsibilities:Build and develop a diverse team with strong hiring practicesManage effective scheduling and operational capabilitiesEnhance loyalty programs through effective trainingCapture and analyze customer feedback for actionFoster a positive service culture among associatesRequirements:Proven ability to lead and inspire teamsEffective communication and interpersonal skillsResults-oriented with a focus on metricsExperience in problem-solving and decision-makingAdaptability to evolving retail challengesElevate the customer experience at L'Équipeur and make a significant impact.

📌 Customer Experience Leader At L'Équipeur (Quebec City)
🏢 Mark's Work Wearhouse
📍 Quebec City