Elevate guest experiences at The Drake as a Guest Service Agent. Join a agile hotel team dedicated to providing exceptional service and hospitality while embracing community connections.
The Drake is a Canadian hospitality brand with a focus on lifestyle hotels and unique experiences since 2004. As a Guest Service Agent, you'll thrive in an inclusive and entrepreneurial environment. This role requires you to provide top-notch guest service, manage bookings, and maintain a welcoming lobby space.
Key Responsibilities:
• Greet guests enthusiastically upon arrival
• Handle room reservations, confirmations, and cancellations
• Ensure compliance with check-in and check-out protocols
• Address guest requests promptly for full satisfaction
• Monitor the cleanliness of the hotel lobby
Requirements:
• Minimum 2 years as a Guest Service Agent
• Proficient in Opera Cloud system
• Passion for hospitality and warm interactions
• Relevant education and practical experience
• Excellent written and verbal communication skills
Bring your hospitality passion and service excellence to The Drake, where every guest counts.
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📌 Guest Service Agent at The Drake (Toronto)
🏢 Drake Hotel Properties
📍 Toronto