About AI AcquisitionAI Acquisition is a bootstrapped, multi-entity business helping founders and operators scale with AI. We combine SaaS platforms, consulting, and a full sales and delivery engine. We manage thousands of active clients across multiple products and operate globally.The RoleYou're taking over an existing book of established client relationships. These are not new clients figuring out what they bought. They've been with us, they know the product, and they have expectations built on months of experience with the business.Your job is to keep them progressing, keep them retained, and keep them expanding. That means understanding where each client actually is in their business, what's working, what's stuck, and what they need next. Not checking in for the sake of it. Actually moving the needle on their results.This is a consulting role disguised as account management. You're not managing a spreadsheet of renewals. You're advising business owners on how to grow: how to frame their offer, how to think about their funnel, how to close deals, how to handle fulfillment, and how to use AI to do all of it faster.The clients you inherit will have history, context, and in some cases, frustrations that predate you. Your first job is to audit that book, understand every account's real status, and earn trust through competence rather than promises.What You'll OwnAn established portfolio of legacy clients across various stages of maturity and engagementRegular check-ins, growth workshops, and strategic conversations with business owners who are building and scaling real companiesClient retention — spotting risk before it becomes a refund conversation, re-engaging clients who've gone quiet, and resolving issues without escalationBusiness consulting — advising clients on offer framing, lead generation strategy, sales process, prospecting, closing, and fulfillment. You need to understand these well enough to coach, not just relay informationUpsell identification — knowing when a client is ready for more and positioning the next step as the natural move, not a sales pitchCross-functional coordination with the onboarding,



deliverables, and office hours teams to make sure nothing falls through the cracksDocumentation — every interaction, decision, and next step logged so anyone picking up your account knows exactly where things standWhat We Need From YouNative or near-native English fluency is non-negotiable. You will be on camera with clients daily and every conversation needs to land with clarity and confidenceDirect experience as a CSM, account manager, or business consultant where you personally advised clients on how to start, grow, or scale a business. Not just managed the relationship, actually consulted on the business itselfYou understand the mechanics of lead generation, sales funnels, cold email, LinkedIn outreach, and how they connect to a client's revenue. You don't need to execute campaigns yourself but you need to diagnose why one isn't converting and coach the client through itYou've managed a portfolio of clients where retention and expansion were your responsibility, not someone else'sYou're comfortable with difficult conversations. Clients who are frustrated, clients who are stuck, clients who need honest feedback about their own execution. You handle these with composure and directnessYou come with solutions, not just problems. When something breaks in a client's journey, your instinct is to propose the fix, not report the issue and waitYou pick things up fast. The biggest challenge for external hires in this role has been the knowledge gap — there is a lot to learn about our products, processes, and client journeys, and you need to absorb it quickly enough to be credible in front of clients within weeks,



not monthsYou're comfortable with AI tools and either already use them in your work or will learn without being told toThis Is Not For You IfYou only know relationship management without the business consulting layer. "Keeping clients happy" is not the job. Moving their business forward isYou need months to ramp before you can have a real conversation with a client. Our clients won't wait that longYou're uncomfortable advising business owners on sales, prospecting, or offer strategy. That's a core part of the role, not a nice-to-haveYou avoid hard conversations or tell clients what they want to hear instead of what they need to hearYou wait to be told what's wrong rather than finding it yourselfWhat Success Looks LikeYour clients are progressing, not just retained. Business results, not just satisfaction scoresClients at risk are flagged and handled before they escalated. You're the person who prevents the refund conversation, not the one having itYou've audited your book within the first two weeks and can articulate every client's real status, not what's in the notesYou're coaching clients on their business, not just updating them on deliverablesYou pick up the product knowledge fast enough to be credible in front of clients by week threeYou adopt new tools and processes without being chasedThe EnvironmentThis is a high-performance, remote-first team at the cutting edge of AI-powered business building.Direct access to department heads from day oneStrong performers progress quickly based on what they deliver, not tenureExposure to AI-led systems and tools dailyAutonomy and ownership over your portfolioA team that holds a high bar and expects the same from everyoneThis role operates as an independent contractor engagement: invoice-based, permanent structure, regulated notice periods on both sides. We expect 50 to 60 hours a week from our best people, not as a crunch but as the natural shape of work that matters.If you're looking for structure handed to you, this isn't the right place. If you want to be the one "Lifting the Hood", build something real, and raise the bar every week with a team that moves rapid, we want to talk.

📌 Legacy Account Manager (Ottawa)
🏢 AI Acquisition
📍 Ottawa