Join Manulife as a Service Associate Level 3, offering expert customer service to Global High Net Worth clients in a hybrid model. Utilize your advanced product and operational knowledge to deliver timely support.
As a Service Associate Level 3 at Manulife, you'll be instrumental in assisting advisors and clients. This role demands exceptional problem-solving skills, effective collaboration, and the ability to manage complex inquiries. You'll contribute to continuous improvement initiatives while ensuring operational excellence and enhancing the client experience.
Key Responsibilities:
• Deliver high-quality service for client inquiries
• Resolve escalated issues with accuracy and professionalism




• Collaborate with team leaders and stakeholders
• Support the rollout of Takaful products
• Identify process improvement opportunities
Requirements:
• 2-4 years in customer service or financial services
• Fluency in Arabic required
• Robust analytical and communication abilities
• Proficient in multiple systems for client management
• Understanding of insurance products preferred
Leverage your customer service expertise to enhance the experience for Global High Net Worth clients at Manulife.
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📌 Service Associate for High Net Worth Clients (Toronto)
🏢 Manulife/John Hancock
📍 Toronto