Elevate your career at the Red Deer Resort & Casino as a Guest Services Associate, where you'll provide top-notch assistance and support to all guests. This on-site position emphasizes exceptional customer service in a busy setting.

As a Guest Services Associate under the Front Office Manager, your main goal is to ensure guests receive outstanding service from check-in to check-out. You'll manage reservations, address inquiries, and assist with transportation needs while maintaining professional standards at all times. Your proactive approach will encourage guest satisfaction.

Key Responsibilities:
• Assist guests with check-in and check-out processes
• Address inquiries and service requests with promptness
• Handle reservations including group bookings efficiently




• Monitor and report any security concerns
• Maintain accurate cash and transaction records

Requirements:
• One year of hotel front desk experience preferred
• Experience with Opera Property Management System is an asset
• Strong analytical and conflict resolution skills
• Degree or diploma related to the field preferred
• Availability for flexible shifts, particularly Sundays

Deliver exceptional service and contribute to memorable guest experiences at Red Deer Resort & Casino.
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📌 Guest Services Associate - On-Site Role (Alberta)
🏢 Red Deer Resort & Casino
📍 Alberta