Jumpfactor is an award-winning,

8-time Growth500 Fastest Growing Agency in Canada.

We are a dynamic, fast-paced, and highly specialized

digital marketing agency focused on helping Managed Service Providers (MSPs)

achieve massive growth. With

over $1.9 Billion in client revenue generated , we are recognized globally as a top-tier

MSP growth digital agency.

ROLE OVERVIEW: At Jumpfactor, we’re looking for a

Senior Digital Marketing Account Manager

who’s passionate about helping clients grow and empowering them to achieve their best results. In this role, you’ll serve as both a trusted advisor and a strategic partner, guiding clients to success through proactive coaching, strong relationship management, and performance insights. You’ll take ownership of your portfolio, driving client satisfaction, retention, and growth while identifying new opportunities for adoption, upsells, and referrals.

This is a

high-impact, fully remote

role where your contributions directly shape client success and agency growth. You’ll collaborate with a world-class team, work on innovative campaigns, and have clear pathways to advance your career as Jumpfactor continues to grow.

Jumpfactor’s CORE VALUES:

Be STRATEGIC

Be PASSIONATE

Be TENACIOUS

Always ELEVATE

Be ACCOUNTABLE

Be TRANSPARENT

WHY EMPLOYEES LOVE JUMPFACTOR:

Very competitive compensation package.

You will work with a very skilled international team.

Endless growth opportunities and career advancement.

Performance-based bonuses that recognize your impact.

Access to paid training, courses, events, and conferences.





Enjoy paid social events that foster team camaraderie.

Engage in weekly learning programs to stay ahead.

Harness state-of-the-art technologies and tools for excellence.

QUALIFICATIONS:

3+ years of hands-on

Account Management or Client Success experience in a digital marketing agency

Experience managing

North American B2B client accounts

ideally in a multi-client, retainer-based agency model

Proven ownership of

client retention, renewals, upsells, expansion, and churn

reduction

Experience managing multiple high-touch accounts with strong revenue accountability

Strong

English

communication skills with confidence leading client calls and difficult conversations

Able to speak to KPIs such as retention, growth, CSAT, NPS, and revenue impact

Comfortable using CRM systems, reporting dashboards, and project management tools

Robust

digital marketing fluency , with the ability to discuss strategy and performance with clients

Experience collaborating and

managing client projects

with SEO, PPC, Content, and Development teams (ClickUp, Jira)

Organized, process-driven, and comfortable working in a fast-paced agency environment

ROLE AND RESPONSIBILITIES: Client Success & Relationship Management





Build trusted client relationships and maintain high NPS scores

Manage accounts to minimize churn and drive satisfaction

Encourage client referrals and reviews while ensuring follow-through

Identify opportunities for account growth through upsells and cross-sells

Ensure timely activation of new clients and completion of onboarding milestones

Support client adoption of Jumpfactor products, courses, and communities

Handle escalations with professionalism and solution focus

Performance & Campaign Management

Ensure campaigns deliver strong ROI and meet key metrics (CPL, MCAC)

Analyze performance data to identify trends, gaps, and improvement areas

Collaborate with internal teams to resolve issues and optimize outcomes

Lead client calls and communicate clear, transparent performance updates

Monitor unsigned MRR contracts and ensure timely renewals

Process & Quality Excellence

Manage client tickets and communications, ensuring timely responses

Meet SLA for resolution and communication standards

Conduct periodic quality checks on client calls and meetings

Track client progress against KPIs and quarterly goals

Document insights, recommendations, and action items for leadership visibility

Contribute to continuous improvement of processes and team efficiency

Jumpfactor may use AI-enabled tools to assist with certain aspects of the recruitment process, such as application review and candidate screening; however, final hiring decisions are made by our team.

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📌 Account Manager (Winnipeg)
🏢 Jumpfactor Marketing
📍 Winnipeg