Join the City of Edmonton as a Customer Service Representative to assist citizens and employees in a fast-paced, supportive setting. Utilize your strong communication and multitasking skills while promoting a welcoming atmosphere.As a Clerk II, your primary role will involve addressing inquiries from the public and staff regarding municipal services. Drawing on your previous customer service experience, you will provide responses through various channels, effectively resolving issues with professionalism and accuracy. Your contributions will not only help streamline service but also build lasting relationships with clients.Key Responsibilities:Respond to service requests via phone, email,



and in-personInterpret customer needs and provide accurate informationEnter and retrieve data in the CRM systemManage difficult situations effectively with good judgmentStay informed of policies and procedures for accurate service deliveryRequirements:High school diploma or business certificateMinimum two years in customer servicePrevious call centre experience preferredStrong problem-solving and communication skillsAbility to work various shifts in a challenging environmentYour dedication to exceptional service will enhance the experience for all Edmontonians.

📌 Customer Service Representative Edmonton
🏢 City of Edmonton
📍 Edmonton