The OpportunitySymphonyAIis a leading provider of financial services software, delivering advanced solutions in compliance and fraud detection to some of the world's most complex financial institutions. We'relooking for a dynamic and cutting-edge Business Consultant to join our Professional Services team — someone who thrives at the intersection of client relationships, productexpertise, and technical delivery.In this role,you'llbe the critical link between our clients, our product teams, and our technical consultants. You'llbring your industry experience to bear on gathering requirements, shaping solutions, and helping deliver systems that make a real difference in the fight against financial crime.What You Will DoBuildviablebusiness cases and capture detailed client requirements, primarily for system integration projectsDemonstrate software and present risk and compliance models directly to clientsPrepare for and deliver workshops with clients' fraud, risk, compliance, investigation, and data teamsDevelop fraud models and watch list verification methodsDeploy enterprise solutions within client environmentsRun client workshops to define and scope project goals, workflows, business requirements, gaps, and opportunitiesManage requirements traceability and prepare functional specificationsPartner with Product Development and Technical Consultants to analyze and design functional enhancementsTranslate business specifications intoclear languagefor both technical and business audiencesCoordinate business analysis efforts across client technology initiativesCollaborate with Account Management and Pre-Sales teams toidentifynew opportunities within managed accountsContribute to client presentations thatshowcaseSymphonyAI'sproduct functionality and deliverymethodologySupport client testing activities, particularly during UATMaintain and grow deep productexpertiseAdhere to and help enhance our software development approaches and methodologiesWhat You HaveExperience delivering complex, product-based IT solutions in Financial Services, particularly within Fraud, Compliance, or Risk Management.Abachelor's degree in Business Administration, Economics, Engineering, Statistics, Computer Science, ora relatedfield.First-hand experience with software product implementation, user interaction, and deployment.Strong writing skills across business requirement documents, use cases, issue logs, project status reports, scope change documents, mapping specifications, and test plans/cases.A track recordof exceeding expectations for both internal and external stakeholdersSolid process analysis and mapping skills.Experience across the full software development lifecycle.Excellent communication skills — able to explain complex concepts clearly to both technical and non-technical audiences, in writing, in conversation, and in presentations.Strong listening, analytical, problem-solving, and negotiation skills, with close attention to detail.Willingness to travel as business needs require.What Sets You ApartExperience in model tuning or false-positive reduction — a strong differentiator for this roleA natural drive to dig past symptoms to root causes, developing sound, lasting solutions rather than quick fixesStrong organizational and time-management instincts that keep complex projects on trackA solution-oriented, client-first mindset — someone who goes the extra mile to get the right outcomeACAMS Certified Anti-Money Laundering Specialist credential (a plus, notrequired)#LI-Hybrid

📌 Business Consultant, Fintech Saas (Ottawa)
🏢 Symphony Industrial AI
📍 Ottawa