Job Title: Registration Program CoordinatorJob Family: CoordinatorDepartment: RegistrationReports To: Supervisor, Registration Program CoordinatorDivision: RegulatoryLocation: EdmontonCompetition: 26-32Employment Indicator: Permanent, Full-timePosition SummaryReporting to the Supervisor, Registration Program Coordinators, the Registration Program Coordinator provides knowledge and support throughout the application process and is responsible for processing applications for membership with APEGA.ResponsibilitiesUsing experience and critical thinking to determine the validity and applicability of documentation, records, and information submitted for licensure by:Ensuring that applications are administratively complete, and that all requirements are completed appropriately within allotted legislative timelinesMaintaining the fairness of the application process, by providing equal judgement and due process to each and every applicantCoordinating all stages of the application process and advising on possible future courses of actionCoordinating and reviewing required documentation and information provided, pertaining to application requirementsAdvising on the status and next steps for applications, based on individual circumstances through:Understanding and utilization of the EGP and PGAPracticing sound judgement to protect and understand the integrity of both internal and external Registration processesProactively diagnosing and guiding applicants, validators and references on areas of concern or deficiency, or items that need to be amendedSending written acknowledgement,



reminders and notices informing applicants of the status of their applicationsExplaining possible courses of action for applicants, based on personal credentials and experienceUsing several different tools and software systems to manage and update application statuses, send communication and forms to applicants, references or validators, as well as other APEGA Staff.Troubleshooting inter and intra departmental technical issues, and liaising with the IT Department to find solutions to technical issuesResponding to high volumes of inquiries regarding processes and requirements for all stages of the application (pre-processing, processing, review, and post-review) via email, phone call, or in personProviding other coverage for the Registration Services team as requiredContributing and implementing suggestions for process and departmental improvementsCompetencies, Skills & AttributesCompetenciesCore:exemplifying integrityfostering communicationresults orientationservice excellenceteamworkFunctional:AdaptabilityAnalytical thinkingAttention to detailInitiativeProblem solvingKnowledge, Skills & AbilitiesThorough knowledge of the Professional Governance Act, Engineering and Geoscience Professions Act and Regulations pertaining to Registration,



as well as confidentiality protocols and privacy requirementsAbility to understand and explain legislation as related to the registration processProficiency in computer applications, databases and software, including Microsoft Office SuiteAbility to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstancesExcellent organization, and the ability to balance multiple tasks simultaneouslyProviding strong communication, both written and verbal, to a diverse and varied applicant poolAbility to interact in a calm and service-oriented manner during stressful situations is requiredAbility to collaborate with a diverse group of people to build and maintain robust working relationships with a high degree of demonstrated professionalismAbility to work independently with a high volume of work and associated legislative deadlinesQualificationsPost-secondary diploma or degree in a related fieldExposure to environments that have legislative or regulatory authorities will be considered an asset5+ years of administrative experience in a professional and office focused setting, providing sound rationale on processes or policiesExperience working with Microsoft Office and/or various databases or systems is requiredStrong communication and language skills are requiredUse sound judgement and professionalism when supporting applicants, colleagues, and stakeholders through complex or sensitive situationsAble to manage a high-volume workload while maintaining accuracy, strong organization, and responsiveness to competing priorities and deadlinesEquivalencies may be considered

📌 26-32 Registration Program Coordinator (Edmonton)
🏢 APEGA
📍 Edmonton