TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global leading health and well-being provider - encompassing physical, mental and financial health, TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.En tant que membre d'une équipe dévouée et professionnelle, vous fournirez des services aux clients et aux participants concernant l'administration de régimes de retraite à prestations déterminées. Les candidats sélectionnés offriront des services professionnels de haut calibre à nos clients et à leurs participants, en français et en anglais. Vos diverses responsabilités vous permettront de mettre à profit vos compétences analytiques au quotidien et de vous épanouir dans une carrière stimulante.As part of a dedicated, professional team, you will be providing services to clients and members with respect to defined benefit pension plan administration. The applicants selected will provide high calibre professional service to our clients and their plan members, in French and English. Your various responsibilities will allow you to use your analytical skills on a daily basis and to flourish in a stimulating careerFaire partie de notre équipe, c'est :Travailler au sein d'une équipe dynamiqueÉvoluer grâce à des mandats et des projets stimulantsBénéficier d'opportunités de carrière pour le développement professionnelTravailler en mode hybride, au bureau et à domicile, ou entièrement à distanceBénéficier d'un horaire flexible et d'un programme complet d'avantages sociauxVos responsabilitésEffectuer des appels plus complexes/délicats auprès des participants concernant leurs régimes de retraite.Traiter les demandes des participants et des clients et effectuer le suivi approprié par courriel ou téléphone.Répondre aux demandes des participants nécessitant une analyse plus approfondie (niveau 2).Agir à titre de personne-ressource et offrir soutien et formation au personnel du Centre d'appels.Saisir les informations des clients à l'aide de nos bases de données et systèmes d'information internes.Examiner rapidement les documents et les dossiers et répondre aux questions de nos clients et participants.Contribuer à la préparation des rapports mensuels et trimestriels.Mettre à jour notre base de données.Effectuer toutes autres tâches connexes.Qualifications EssentiellesDiplôme d'études collégiales en administration de bureau ou l'équivalentBilinguisme et très bonnes compétences en communication, tant à l'oral qu'à l'écrit.Très bonnes compétences en communication orale et écriteBonnes compétences en service à la clientèleBon esprit d'équipe et capacité à travailler sans supervisionCapacité à travailler dans un environnement informatisé et maîtrise de Microsoft Excel et de la suite Microsoft OfficeSouci du détail avéré, initiative et excellentes compétences organisationnelles et analytiquesExpérience dans l'administration de régimes de retraite, un atout.Being part of our team meansWorking with a dynamic teamGrowing through stimulating mandates and projectsHaving career opportunities for professional developmentWorking in a hybrid mode, in the office and from home or fully remoteEnjoying a flexible schedule and a comprehensive advantages programYour ResponsibilitiesMake calls that are more complex/delicate to plan members regarding their pension plans.Handle requests from plan members and clients and do appropriate follow-up by email or phone.Respond to plan members requests that require a deeper analysis (tier 2).Act as a resource person and provide support and training to Call Centre staff.Input information from clients using our internal data bases and information systems.Promptly examine documents and case files and respond to questions from our clients and plan members.Help prepare monthly and quarterly reports.Update our database.Perform other related tasks.Core QualificationsCollege diploma in office administration or the equivalentBilingualism and very good communication skills, both spoken and written.Very good oral and written communication skillsGood customer service skillsGood team spirit and ability to work without supervisionAbility to work in a computerized environment and proficiency in Microsoft Excel and Microsoft Office suiteProven attention to detail, initiative, and excellent organizational and analytical skillsExperience in pension plan administration an asset.A Bit About UsWe're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

📌 Agent De Support - Régimes De Retraite (Westmount)
🏢 Estruxture Data Centers
📍 Westmount