Position SummaryThe Manager of Fleet Technologies plays a vital role in optimizing fleet management technologies available to the Liftow Group of companies and their customer base and providing strategic recommendations to customers based on reporting analytics. This person will also be responsible for building the team, hiring and performance management.Specific Accountabilities:Lead the implementation of the My Toyota platform.Manage the facilitation of training on My Toyota for all relevant Liftow Group employeesImplement strategies to ensure all current and existing external customers are aware of and registered on the My Toyota platformWork with TMHNA (Toyota Material Handling North America) to stay apprised of developments on this platform and roll out feature launches to internal and external customersOversee the development and utilization of the My Toyota Store E-Commerce platform.Lead the implementation and development of the My Insights program across the Liftow group of companies.Directly manage the My Insights Subject Matter Expert teamManage the facilitation of training on My Insights for all relevant Liftow Group employeesSupport Liftow Group sales teams to ensure TMHNA and Liftow sales objectives for My Insights are met or exceeded and report on sales metrics monthlyDevelop a profit and loss cost centre and report for My Insights, showing revenue generation via Operations and billable hours for additional services and consultation, as well as costs associated, such as equipment required for branches,
sales demo costs etcWork with TMHNA to stay apprised of developments and roll out feature launches to internal and external customersBe the gatekeeper and contact at Liftow for the SEn S and SEn S+ pedestrian detection technology suite.Ensure training, information and promotional materials are readily available for Liftow Sales teams and customersEnsure Liftow Marketing and Sales teams support and promote the productBe the Liftow Group liaison for information, pricing and product upgrades with TMHNAManage the creation and distribution of fleet management reporting, such as Quarterly Business Reviews and Total Cost of Operations reports for external customers.Determine customers who will receive these reports. Analyze fleet data and generate reports to identify trends, opportunities, and areas for improvement.Collaborate with Divisional Sales Managers, Sales Representatives and Branch employees to verify the data in the report and understand customer fleet requirements.Develop and implement strategies to optimize fleet performance, reduce costs, and enhance operational efficiency.Provide regular updates and recommendations to customers based on reporting analytics.Work with all relevant departments and organizations to sustain the cleanliness of the data used to create the aforementioned reports.Create,
merge and deactivate accounts and records for customers or users as required in the various systems in line with best practices to sustain data cleanliness.Stay informed about industry trends, technologies, and best practices related to fleet management.Protect organizational values by keeping information confidential and ability to handle sensitive information.Provide reporting for internal customers as required to support projects and initiatives.QualificationsEducation & Work ExperienceCollege education and/or 1-3 years' experience in a similar position.Competencies and SkillsExcellent interpersonal and communication skills (written and verbal) in English and FrenchTechnical understanding of material handling equipment and related service information and ability to decipher technical informationAbility to deliver a presentation or training session in either languageAbility to effectively establish rapport, present information, and respond to questionsAbility to solve practical problems and deal with a variety of variablesAbility to write business correspondenceGood understanding of supply chain and material handling applications and potential challengesProficiency in Microsoft Word, Excel, Power Point, Power BI and any other software platforms as requiredAbility to be organized with respect to ongoing calls/discussions for follow up – record keeping.Working ConditionsThis position requires the ability to sit for extended periods doing computer-based work. This role can operate remotely but is expected to attend meetings in person when required. Customer site visits within Liftow's APR may be required.May require travel within Canada, including to Liftow Group facilitiesMay require travel to the U. S. for training and meetings with TMHNA#J-18808-Ljbffr