Summary of DutiesReceive incoming 9-1-1 calls and process requests for emergency and nonemergency medical servicesProvide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted Cardio-Pulmonary Resuscitation (CPR), childbirth, First Aid, EpiPen administration and choking interventionDetermine call location, document caller information, and establish incident detailsAllocate resources according to operating policies and proceduresOperate complex computer-aided dispatch (CAD) telecommunications softwareQualifications/SkillsMinimum 18 years of ageCompletion of Secondary School is requiredBasic computer skills, including technical competency in keyboarding and data entryExplicit and tactful written and verbal communication Strong multi-tasking, organizational and prioritization skillsAbility to maintain control under pressure and work at a fast pace in an unpredictable environmentDemonstrate problem-solving and critical thinking Make sound,



independent decisions using qualified judgement in accordance with local operating procedures and policy criteriaExercise discretion during emergency/difficult/stressful situationsEstablish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.)RequirementsCurrent Standard First Aid and CPR CertificationIt is a condition of continuous employment that Casual Call-Takers must work regularly at another CACC (minimum once every two months). Proof of this will be required at the time of hire and any other time, upon request by managementSuccessful completion of all training requirements including ACO Provincial Certification, local 9-1-1 call taker and dispatcher training, and a Restricted Radio Operator Certification

📌 Ambulance Communications Officer I - Wallaceburg Cacc - Casual - 2026-18626 (Toronto)
🏢 Sunnybrook Health Sciences Centre
📍 Toronto