This dynamic role supports both vape/tobacco and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.KEY RESPONSIBILITIES:Welcome and assist all customers with professionalism and warmthProvide accurate, helpful product knowledge for both vape/tobacco and cannabis offeringsEnsure a high level of customer engagement, suggestive selling, and product educationDemonstrate that guest service is the top priority by responding with urgency and courtesyConfidently upsell and cross-sell products to achieve personal and store sales goalsWork collaboratively with the management and sales team to maximize revenueHandle customer feedback or concerns in a professional, service-oriented mannerStore Operations & ComplianceEnsure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulationsFollow all compliance procedures for cannabis and tobacco product handling, display, and salesMaintain store cleanliness and participate in daily cleaning, restocking, and general upkeepSupport with inventory control, including receiving shipments, organizing stock, and rotating productParticipate in store events, safety inspections, and internal auditsKeyholder Duties (as assigned)Open and close the store in accordance with security and operational proceduresPerform end-of-day cash reconciliation and reportingLead the sales floor in the absence of a manager and delegate tasks appropriatelyEnsure adherence to all store policies and safety protocols during your shiftAct as a point of contact for staff and customers during keyholder shiftQualifications:Must be 19 years of age or olderValid CannSell Certification required (must be provided prior to start date)1+ years of retail or customer service experience, preferably in a regulated industryExperience handling cash and operating a POS systemPrevious keyholder or leadership experience is an assetStrong communication, organization, and problem-solving skillsReliable, responsible, and able to work independently or as part of a teamOpen to feedback and committed to continuous improvementPhysical Requirements:Ability to stand for 8–10 hours per shift on tiled surfacesFrequent reaching, bending, and lifting boxes of stock (up to 40 lbs)Comfortable working in a fast-paced, regulated retail environmentWhy Work With Us?Be part of a leading company in Ontario's cannabis and vape retail industryEmployee discounts, training, and internal advancement opportunitiesInclusive, team-focused environment with a growth mindsetPlay a key role in shaping the customer experience and daily operationsProfessional DevelopmentOur operating hours are 7 days a week and may range from 9am to 11:00pmPart-time hours range : 00- 31 hours per weekFull- time hours range : 32 – 44 hours per weekJob Types: Full-time, Part time, PermanentTrue North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or eliminate candidates during the hiring process. All applications are reviewed and evaluated by real people.Your personal information will be handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Human Rights Code.Please notify us as soon as possible should you require any assistance during the recruitment process.

📌 Vape / Budtender (Leamington)
🏢 True North Cannabis Co. & Associated Companies
📍 Leamington