Elevate customer satisfaction as a Technical Customer Support Agent with OPENLANE in a fully remote setting. Utilize your technical troubleshooting skills to ensure first-contact resolutions.

In this remote role, OPENLANE seeks a Technical Customer Support Agent with over 3 years of experience in customer service or technical support. Your role will focus on resolving customer inquiries, ensuring a positive experience, and streamlining issue resolution using CRM systems like GDC Salesforce. You will engage with customers via chat, phone, and written communication for effective problem-solving.

Key Responsibilities:
• Handle inbound inquiries and provide accurate responses
• Initiate outbound calls to address customer concerns




• Collaborate with teams to expedite issue resolutions
• Use CRM software and telephony systems effectively
• Assist with technical troubleshooting across multiple platforms

Requirements:
• 3+ years of customer service or support experience
• Bachelor’s degree or related field experience
• Proficient in CRM and technical applications
• Robust organizational and communication skills
• Adaptable to technological changes in procedures

Bring your technical proficiency and customer-focused approach to help OPENLANE succeed.
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📌 Technical Customer Support Agent at OPENLANE (Ontario)
🏢 ADEC ADESA Auction Canada
📍 Ontario