Drive excellence in customer satisfaction as the Senior Manager of Customer Experience at Hyundai Auto Canada Corp. in Markham, Ontario. Lead initiatives to enhance key service metrics and dealership processes.

This senior leadership role focuses on elevating customer experience in sales and service operations. You will coach the field team and align strategies with industry standards for NPS and service KPIs. Engaging with cross-functional teams to leverage industry insights is crucial for driving success.

Key Responsibilities:
• Develop a strategic roadmap to improve key metrics
• Lead and mentor the field team in customer processes
• Collaborate with cross-functional teams on priorities
• Manage the Customer Experience survey reporting system
• Communicate CX results and action measures to executives

Requirements:
• 10+ years of relevant leadership experience
• Robust initiative and judgment skills
• Excellent communication and project management skills
• Knowledge of dealership operations and customer retention
• Proficiency in MS Office; bilingualism is an asset

Make a significant impact in enhancing Hyundai customer experiences and performance metrics.
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📌 Senior Customer Experience Manager Hyundai (Ontario)
🏢 Hyundai motor group
📍 Ontario