Join Xsolla as a Technical Service Operations Lead, driving incident management and operational excellence in a dynamic workplace. Bring your expertise in ITIL and observability to enhance platform reliability.

The Technical Service Operations Lead (TSO Lead) position focuses on incident command and cross-functional collaboration within our Global Technical Operations (GTO) team. Candidates should possess strong analytical and communication skills, with a background in technical operations. You will drive continuous improvement through post-incident reviews and track production issue trends.

Key Responsibilities:
• Serve as Incident Commander during major incidents
• Own incident communications to stakeholders
• Lead blameless Post-Incident Reviews




• Analyze incident trends and create Problem tickets
• Enforce incident management framework and standards

Requirements:
• 6+ years in incident management or technical operations
• Solid ITIL foundation and observability stack experience
• Excellent verbal and written communication skills
• Experience with incident tooling like Datadog and JIRA
• Competence in SLA/SLO-driven operations

Bring your skills in incident management and communication to help Xsolla enhance reliability in gaming commerce solutions.
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📌 Technical Service Operations Lead at Xsolla (Ontario)
🏢 Xsolla
📍 Ontario