Act as the senior technical escalation point for complex issues across solar, EV charging, home automation, and energy management systems
Guide Level 1 and Level 2 technicians, installers, and service partners through troubleshooting and root cause analysis
Partner with a global Level 3 expert group, Quality, and Sustaining Engineering to investigate product failures and define next steps
Support teams remotely using service and diagnostic tools, with travel to the field for in-depth investigations
Develop and deliver technical and installation training for internal teams and regional partners
Bring field insights and recurring issues back to product, service, and engineering teams to improve current and future products
Contribute to service plans, process improvement, and continuous improvement initiatives
Own assigned cases through to resolution with timely follow-up
Qualifications Hands‑on experience with EV charging, solar, batteries, power electronics, energy management, or a related electrical technology




Experience supporting technicians, customers, or internal service teams in a technical environment
Solid analytical and troubleshooting skills, including the ability to go beyond standard procedures and isolate root causes
Solid understanding of how hardware, software, and connected systems interact
Ability to turn incomplete information into a clear technical assessment and action plan
Clear communicator with installers, support teams, customers, and engineers
Comfortable handling sensitive customer situations and explaining technical realities
Self-directed, able to manage competing priorities and learn new products quickly
Willingness to travel to field sites as needed
Education Requirements Degree in Electrical Engineering, Electrical Engineering Technology, or a related technical field, or equivalent hands‑on experience

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📌 Technical Service Engineer (British Columbia)
🏢 Artech
📍 British Columbia