Lead the Support Services division at Cayenta, a Harris division, while operating remotely from anywhere in Canada or the US. This role focuses on improving customer experiences and driving operational excellence.

As a Director of Support Services, you will oversee our energetic support team and implement strategies to enhance service delivery. This position demands strong leadership and the ability to utilize AI tools, ensuring seamless operations and outstanding customer satisfaction. Your contributions will drive continuous improvement and innovation within our support organization.

Key Responsibilities:
• Lead and mentor the Support team for software delivery
• Implement operational efficiencies to enhance customer value




• Manage customer escalations to ensure prompt resolutions
• Collaborate with internal teams to address service inquiries
• Monitor service performance metrics for ongoing improvements

Requirements:
• 5+ years in a management role in support services
• Experience with AI tools for operational enhancement
• Strong leadership and problem-solving skills
• Bachelor's Degree required
• Experience in utility/billing sectors is advantageous

Elevate customer experiences while leveraging AI and driving improvements in support operations at Cayenta.
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📌 Director of Customer Support Services (Manitoba)
🏢 Harris Computer
📍 Manitoba