Join FSET Inc as a Support Analyst in Red Lake, Ontario, working primarily from home. Engage with clients through troubleshooting, documentation, and network diagnosis.As a permanent, full-time Support Analyst, your key role involves resolving client requests and network faults while adhering to FSET's high standards of security. You will take on various tasks such as managing Microsoft 365 for clients, supporting devices, and ensuring documentation is accurate.



The ability to work independently onsite in community settings is essential for this position since you're often the sole FSET representative in the field.Key Responsibilities:Take client requests via multiple channels and resolve issuesTroubleshoot network faults end to end and handle carrier ticketsAdminister Microsoft 365 for managed clients effectivelyDeploy Windows devices, VoIP handsets, and network equipmentMaintain current documentation for tickets, clients, and sitesRequirements:2+ years IT support experience in a multi-client environmentHands-on TCP/IP troubleshooting skillsLive in or relocate to Red Lake with valid driver's licenseFluent in English with transparent criminal record checkEligibility for law enforcement security screeningUtilize your IT expertise and client support skills while making a difference in the communities FSET serves.

📌 Support Analyst Remote Role In Red Lake (Canada)
🏢 FSET
📍 Canada