Join HeyOrca as a Customer Care Specialist, where your love for helping people will shine. You'll support customers, troubleshoot technical issues, and enhance your skills in a team-oriented environment.
As a Customer Care Specialist, you will engage with clients using in-app messaging and email, provide one-on-one training, and partner with teams to resolve issues. This role requires adaptability and the ability to manage subscription and account inquiries while spotting trends to improve service.
Key Responsibilities:
• Assist customers via in-app messenger and email
• Collaborate with product teams to resolve technical concerns
• Support billing and account management inquiries
• Identify trends in support tickets for product improvement
• Help update educational resources and knowledge articles
Requirements:
• 1-2 years of relevant experience
• Strong communication and problem-solving abilities
• Attention to detail and organizational skills
• Familiarity with support tools and flexible scheduling
• Open to growing into customer success roles
Your problem-solving skills and customer focus will make a significant impact at HeyOrca.
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📌 Customer Care Specialist at HeyOrca (Ontario)
🏢 Collage
📍 Ontario
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