Introduction
The Jim Pattison Auto Group is seeking a Junior Service Advisor to serve as the first point of contact in the Service Department at our Subaru on Regent dealership. In this role, you will help ensure every service customer enjoys a positive and professional experience.
You will take pride in providing exceptional service, maintaining strong organization, and making sure each interaction reflects our dedication to our customers.
Schedule: This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, either 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m.
Reports to: Service Manager
About Us
The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.
Customer satisfaction is our top priority, and it is made possible by the dedication of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm
A Day in the Life
Greet Service customers and ensure the customer’s needs are fully understood
Promptly and professionally answer incoming calls to the Service department
Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
Prepare accurate quotes for recommended services and obtain customer approvals for repairs
Act as the liaison between the customer, the parts department, and the Automotive Technicians
Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
Manage customer complaints respectfully and promptly; escalated concerns when appropriate
Conduct vehicle inspection walk-arounds before and after service appointments
Maintain a tidy, presentable work space
Ensure a high degree of confidentiality with company and customer information
Participate in maintaining a supportive and engaging working environment
Other administrative duties as assigned
What We’re Looking For
A valid MB Driver’s license is required, including a satisfactory Driver’s Abstract report
Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK/One-Eighty software considered an asset
Previous, related experience in a customer-facing role would be considered an asset
Proficiency with Microsoft Office (Word, Excel, Outlook)
Strong customer-service skills with a friendly, approachable attitude
Positive data entry skills, with strong accuracy
Detail-oriented, with the ability to multi-task and prioritize responsibilities
Ability to stay calm and focused in a face-paced environment
Reliable, punctual, and dependable
Good written and spoken communication skills
Ability to work in close proximity to a noisy automotive shop
Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold
What We Offer
Competitive wages
Comprehensive benefits package, including health, dental, and insurance
Flexible schedules
Unlimited opportunities for advancement, growth, and development
Manufacturer led training opportunities
Access to exclusive corporate discount programs
Recognition and rewards programs
A great team atmosphere and a positive, supportive working environment
This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at
[email protected].
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📌 Junior Service Advisor - Subaru on Regent (Manitoba)
🏢 Tribe513
📍 Manitoba