Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an setting where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and

Description
Position at Dynacare

Bilingual Customer Care Representative

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Customer Care Representative?

Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if needed

Monitor comments posted on Social Media, escape if necessary and/or respond as per customer contact guidelines

Assist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projects

Provide support to Health Professionals and patient’s communications with respect to special specifications, such as sample collection,



patient’s instructions, patient’s costs, and others

Monitor and take ownership of complaints and ensure proper resolution / follow-up

Reply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient’s

Contact customers to gather information on behalf of Dynacare (i.e.: questions about samples, etc.)

Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/client

Provide patient’s results following provincial policies

Capture all Customer information for every contact

Responsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfied

Responsible for sending STAT results as soon as available

Responsible for faxing / calling all Level 2 Abnormal as soon as available

Responsible for Outbound contact campaigns

Responsible to scan results into designated LIS, making sure TAT is met

Responsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)





Ensure national distribution of our sample collection kits

Responsible for filing and archiving

Ensure backup billings and produce receipts

Following SOPs to ensure the compliance to various regulatory entities

If required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clients

Any other tasks as assigned by Manager / Team Lead

Summary of responsibilities and percent of time spent performing each

Complex problem solving

Liaise with all departments at Dynacare

Provide Medical Results

Answer all customer inquiries

Communicate with customers on behalf of other Dynacare (i.e.: be the company’s voice with customers and vice versa)

Status: Contract , Full-time

Hours of Work: Monday to Friday 8 AM to 4 PM.

Vacancy Type: Existing

Location: Ottawa

Workstyle: hybrid

Why Dynacare Is An Amazing Place For YOU

Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access a health and wellness benefits program that supports you and your loved ones

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Invest in your future through RRSP match benefits and an employee stock purchase program

Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU Will Make a Difference

Provide assistance to customers regarding any inquiries concerning services

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📌 Customer Care Representative (Quebec City)
🏢 Dynacare
📍 Quebec City