Do you love helping people and making every customer interaction a outstanding one?

Boomerang is growing its Toronto team and hiring a Customer Service Representative to be the friendly face of our clients' brands at live events and in-store promotions across the GTA. You'll speak with customers face to face every day, answer their questions, introduce offers that suit their needs and make sure everyone leaves with a positive experience.

This role is a great next step if you've worked in retail, hospitality, restaurants, a call centre or as a brand ambassador, or if you're a student or graduate looking for an entry-level role where you can build strong customer service and sales skills. No previous experience is needed. We provide full training and ongoing coaching.

About Boomerang
Boomerang is an experiential marketing company that connects brands with customers through live events and face-to-face engagement. Our campaigns succeed because our people deliver genuine, professional and memorable customer experiences. We're an energetic, supportive team that invests in developing our people.

Key Responsibilities

Greet and engage customers at live events, pop-ups and retail locations

Provide friendly, knowledgeable and professional customer service

Listen to customers' needs and recommend offers, products or services that suit them

Answer questions clearly and resolve concerns with patience and confidence

Guide customers through the sign-up or purchase process accurately

Build rapport quickly and create a welcoming experience for every customer

Keep event spaces, stands and displays organized and presentable

Work with your team to meet daily customer and sales goals





Record customer information accurately and share feedback with your team leader

Represent our clients' brands professionally at all times

Skills & Qualities We’re Looking For

Excellent customer service skills: you genuinely enjoy helping people and going the extra mile

Strong people skills: warm, approachable and comfortable talking with all kinds of customers

Clear communication: confident explaining information simply and positively

Active listening: able to understand what customers need and respond thoughtfully

Problem-solving: calm under pressure and good at finding solutions

Student mindset: curious, coachable, open to feedback and keen to keep learning

Positive, resilient attitude in a fast-paced, busy environment

Team player who supports colleagues and shares wins

Reliable, punctual and professional in appearance and approach

Experience That’s a Plus (But Not Required)

Customer service, retail, hospitality, front desk, reception or call centre experience

Brand ambassador, event staff or promotional work

Any role involving working directly with the public, including volunteering, student clubs or sports teams

What Boomerang Offers

$42,000 – $47,550 CAD per year, paid weekly, with commission and performance bonuses

Fully paid training in customer service, communication and sales

Ongoing coaching and one-to-one mentoring

Clear progression into senior representative, team leader, trainer and management roles

A fun, social and supportive team culture

Team events, incentives and recognition for top performers

Transferable skills for a future career in customer experience, sales, marketing or business

#J-18808-Ljbffr

📌 Customer Service Representative (Ontario)
🏢 Boomerang
📍 Ontario