Elevate customer satisfaction with OPENLANE as a Remote Technical Customer Service Agent. Utilize your background in technical support to resolve issues and enhance customer experiences.
OPENLANE seeks a Technical Customer Service Agent for a maternity leave position ending in March 2028. Ideal candidates will have over three years of experience in customer service or technical support. You’ll use your strong communication skills and technical proficiency to navigate multiple platforms and provide stellar customer support.
Key Responsibilities:
• Handle inbound customer inquiries promptly and accurately
• Initiate outbound calls to address customer concerns
• Collaborate across channels including chat and phone calls
• Assist customers with technical troubleshooting of applications
• Utilize GDC Salesforce to track interactions and manage cases
Requirements:
• 3+ years in customer service or technical support
• Bachelor’s degree in business or related field
• Proficiency in technical issue resolution
• Solid time management and organizational skills
• Excellent oral and written communication abilities
Bring your technical expertise and customer-centric approach to enrich OPENLANE's global customer services.
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