Become a vital part of Whizz as a Remote Virtual Customer Service Agent. Support customers using live video connections and provide top-notch assistance to enhance their e-mobility experience.Whizz is seeking a Virtual Customer Service Representative fluent in Hindi or Punjabi, alongside strong English skills. In this remote role, you will guide new customers in selecting bikes and services while assisting existing customers with subscriptions and troubleshooting. Build trust with our rider community through clear communication and support.Key Responsibilities:Assist recent customers in choosing bikes and accessoriesGuide users through account setup and payment processesTroubleshoot issues remotely with existing customersCoordinate service requests with the operations teamCommunicate effectively to ensure customer satisfactionRequirements:Fluent in Hindi or Punjabi and English (C1-C2)2+ years in customer support or sales rolesComfortable on camera while assisting customersAbility to multitask in a fast-paced settingProficient in CRM systems and productivity toolsSupport Whizz's mission by delivering excellent remote customer service and enhancing user satisfaction.