Elevate your leadership skills as a Manager Command Centre at TD in London, Ontario. This role emphasizes real-time workforce management, operational risk oversight, and effective communication.
In this high-visibility position within Workforce Management, you will oversee the WFM Command Center, ensuring optimal customer experience and services across TD's Phone Channel operations. Your responsibilities encompass managing incident responses, providing executive communication, and leading a high-performing team to achieve organizational goals.
Key Responsibilities:
• Lead real-time operational management across multiple lines of business
• Direct workforce actions aligning with customer demand and operational risk
• Manage incident responses and coordinate recovery efforts during disruptions




• Provide executive-ready updates on performance and risks
• Foster a collaborative culture while improving Command Center processes
Requirements:
• 10+ years of experience in Workforce Management
• Deep understanding of service-level performance and operations
• Familiarity with AWS, SQL, and real-time data interpretation
• Demonstrated leadership in high-pressure environments
• Solid communication skills with stakeholders and executives
Join TD in transforming customer experiences through proactive operational excellence and leadership in the Command Center.
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📌 Manager Command Centre at TD (London)
🏢 TD
📍 London