We are looking for aCustomer Success Associateto join our team in Toronto! As a Customer Success Associate you will be responsible fordriving strategyfor the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption and expansion, highlighting best practices and implementing recognition strategies.If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in! How you'll Support Customer Success at Achievers:



Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies Establish measurable goals and KPIs for your customer accounts Track all implementation and post-implementation adoption activities Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs Connect with your customers to update on outstanding queries, reports and campaigns Manage a revenue pipeline while up-selling and cross-selling within the existing programs, thinking strategically about

📌 Customer Success Associate (Toronto)
🏢 Achievers
📍 Toronto