Elevate customer experience as a Customer Care and Reservations Specialist at PAL Airlines in St. John's, NL. Utilize your exceptional service skills while supporting reservation processes and travel agencies.
At PAL Airlines, we seek a Full time Permanent Customer Care and Reservations Specialist committed to excellence. This role involves travel agency support, maintaining the eticket database, and processing various ticketing requests. You will play a key role in ensuring timely processing of GDS queues and provide Tier 2 support to partners, helping clients with their travel needs.
Key Responsibilities:
• Assist travel agencies with reservation support
• Maintain daily eticket database and process open coupons
• Handle GDS reject queue and Tier 2 ticketing
• Quote fares and book flights for customers
• Respond to cargo inquiries and provide appropriate solutions
Requirements:
• Secondary schooling completion in a related field
• 1+ years of customer service experience
• Preferred 1+ years technical support experience
• Experience in Travel and Tourism is preferred
• Strong communication and sales skills
Bring your customer service excellence and technical support experience to PAL Airlines, enhancing travel moments for every customer.
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📌 Customer Care Specialist at PAL Airlines (Newfoundland and Labrador)
🏢 PAL Airlines
📍 Newfoundland and Labrador
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