Join RBC's BRAID Application Support team as a Senior Technical Support Analyst in Toronto, ON. Leverage your Pega expertise and communication skills to provide exceptional user support.
This hybrid role blends technical capabilities with customer service, allowing you to resolve issues for RBC employees efficiently. You will perform system health checks, monitor application performance, and drive investigations of operational failures to ensure high satisfaction levels among users.
Key Responsibilities:
• Provide world-class user support for RBC employees
• Monitor system health and troubleshoot application issues
• Write SQL queries for reporting and analysis
• Maintain high-quality support documentation
• Collaborate with IT partners to resolve complex issues
Requirements:
• Proficiency in Pega platform and applications
• Basic SQL and Unix troubleshooting knowledge
• Experience with ELK stack and Dynatrace
• Robust organizational and communication skills
• Flexibility for on-call support model
Deliver outstanding support and enhance application performance as a Senior Technical Support Analyst with RBC.
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