Elevate guest experiences with the Metcalfe Hotel, a part of the Gray Collection in Ottawa. As a Guest Service Representative, you'll manage reservations and ensure a smooth check-in/out process while offering personalized service.In this role, you'll report directly to the Front Desk Manager, embracing the hotel's commitment to luxury and hospitality. Responsibilities include promoting hotel facilities, managing payments, handling guest requests, and assisting with bookings.



Effective communication with all hotel departments is essential to maintain a seamless guest experience while adhering to health and safety standards.Key Responsibilities:Welcome and check-in/out room reservationsPersonalize guest experiences during interactionsPromote hotel amenities to enhance guest staysManage record-keeping for daily transactionsCollaborate effectively with all hotel departmentsRequirements:Computer literacy, Opera/Opera Cloud experience preferredGuest-focused personality and robust communication skillsAvailability for various shifts, including weekendsAbility to work under pressure and multi-taskPost-secondary education in hospitality is an assetBring dedication to delivering exceptional service at the Metcalfe Hotel, highlighting your interpersonal skills and hospitality knowledge.

📌 Guest Service Representative At Metcalfe Hotel (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Gray Collection
📍 Riviere-des-Prairies—Pointe-aux-Trembles