We are seeking areliable, compassionate, and service‑oriented On‑Site Worker to join ourSupervised Access Program team. The On‑Site Worker plays a critical role in supporting safe, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected. This role is well-suitedfor someone who thrives in a community‑based, client‑focused environment andbrings strong interpersonal skills, sound judgment, and the ability to managesensitive situations with professionalism and empathy. Join a value-drivenorganization with over 100 years of service supporting Ottawa families throughlife’s challenges, where your work has a direct and meaningful impact. Location : Ottawa,Office-based. FSO-SFO is located on the unceded Territory of theAnishinaabe Algonquin Nation Startdate : Immediate Position : PNRPT, Unionized Salary : Level3, $ to $54,102.91 (pro-rated to Hours/Week) Hours of Work : Bi-Weekly Saturday and Sunday, 8:45 am to4:30 PM Job ID : On-Site Worker PNRPT ABOUT US Family Services à la famille Ottawa (FSO-SFO) has beenstrengthening individuals and families—and, by extension, the Ottawacommunity—since 1914. We provide skillful and compassionate support to address mental health, family conflict or violence, and parenting challenges thatfamilies face. Through accessible counselling, support groups, and educationalprograms, families increase their knowledge and skills, adopt healthystrategies, build meaningful connections, and enhance resilience. We serve individuals across the lifespan and within alltypes of family constellations, including children, youth, transitional-agedyouth, adults, seniors, couples, and families. Our work is grounded in the realneeds of our clients and families, the complex environments they live in, and astrong foundation of clinical and mental health expertise.



From Mothercare during the influenza epidemic of 1917, tosupporting families through post-WWII reintegration, to redefining familytherapy to reflect the diverse realities of “family”, FSO-SFO continues toinnovate and evolve in response to the changing needs of our community. We strive to lead and convene the best and most promisingpractices, ensuring our services remain relevant and impactful. Today, 98% of clients report that workingwith FSI-SFO has had a positive impact on their lives. As an accredited non-profit charitable organization,FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment towell-being, belonging, community, accountability, and client-centered care. Join us in making a lasting difference for Ottawafamilies. ABOUT THE POSITION The PNRPT On‑SiteWorker is responsible for monitoring and coordinating supervised visitation andexchange services within the Supervised Access Program. This role ensuresvisits are conducted safely, respectfully, and in accordance with programpolicies, while providing support to clients, children, and volunteer visitmonitors. Key Responsibilities Include: Monitor and facilitate protected,neutral, and child‑focused supervised visits and exchanges Update program lineups and informclients of schedule changes or cancellations Prepare visit spaces andactivities to ensure a welcoming and appropriate environment Ensure all participants adhere toprogram guidelines and intervene as required Supervise visits (up to twohours) when volunteer visit monitors are unavailable Provide on‑site support andorientation to volunteer visit monitors Respond to client questions,concerns, and potential conflicts with professionalism Review visit observation notesfor accuracy and completeness by the end of the shift Complete and file criticalincident reports as required Collect program fees, issuereceipts, and maintain accurate

📌 71-2026 Pnrpt On-Site Worker - Supervised Access Program (Ottawa)
🏢 Family Services Ottawa
📍 Ottawa