Lead the Box Office and Call Centre at TIFF while providing excellent customer service. Manage staff, handle ticketing processes, and support shift operations every day.

As the Box Office & Call Centre Supervisor, you will ensure a high level of service in a vibrant film environment. This role requires supervising staff, processing sales accurately, and troubleshooting technical issues in both the Box Office and Call Centre. Engage with a diverse public while providing information about TIFF's offerings and maintaining a friendly atmosphere.

Key Responsibilities:
• Provide friendly customer service via phone, email, and in person
• Handle large volume sales transactions with accuracy
• Operate ticketing systems and ensure data correctness




• Supervise Ticket Agents to meet performance goals
• Document and report customer and staff feedback

Requirements:
• Customer service experience via multiple channels
• Familiarity with ticketing systems; Archtics preferred
• Previous cash handling experience required
• Robust communication skills; multilingual is an asset
• Able to work flexible hours, including weekends

Bring your supervisory skills and customer service expertise to TIFF as a Box Office Supervisor.
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📌 Box Office Supervisor at TIFF (Ontario)
🏢 TORONTO INTERNATIONAL FILM FESTIVAL
📍 Ontario