Elevate your career with DECIEM as a Customer Experience Associate Manager. This hybrid role combines logistics management and customer service, ensuring seamless order fulfillment for B2B clients.
As a Customer Experience Associate Manager, you will oversee the entire order-to-cash process, managing logistics, customer interactions, and cross-functional coordination for optimal performance. You will ensure order accuracy, manage fill rate metrics, and work closely with teams across Sales, Logistics, and Finance. Join a rapidly growing brand known for innovation.
Key Responsibilities:
• Manage the full order lifecycle from receipt to delivery
• Ensure accuracy in customer order processing and invoicing
• Communicate proactively with B2B customers on order status
• Collaborate with warehouse teams for timely shipments
• Drive continuous improvement initiatives for customer satisfaction
Requirements:
• 2+ years in supply chain or logistics management
• Robust problem-solving skills and detail orientation
• Excellent communication abilities with diverse teams
• Ability to thrive under tight deadlines
• Experience in a beauty brand is preferred
Become a pivotal part of DECIEM's mission to innovate beauty solutions.
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