Become a key Patient Care Specialist with Shoppers Drug Mart in Mississauga, Ontario, focusing on enhancing patient experiences. Deliver comprehensive support through effective service management and quality customer care.

This full time role involves being the primary contact for patients in a support program. You will leverage your healthcare experience to manage patient inquiries, conduct informative calls, and provide critical program details. Your focus will be on ensuring timely access to therapies and building trusted relationships with patients and healthcare professionals.

Key Responsibilities:
• Serve as the primary contact for patient inquiries
• Conduct welcome calls and manage patient consent
• Provide detailed information on program offerings




• Advocate for patients regarding medication funding
• Collaborate with the care team to address patient needs

Requirements:
• College diploma or university degree required
• 2-3 years’ healthcare or pharmaceutical industry experience
• Strong customer service background within call centers
• Excellent bilingual communication skills preferred
• Proficient in MS Office and customer databases

Support patients in their treatment journey and ensure comprehensive healthcare service with Shoppers Drug Mart.
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📌 Patient Care Specialist at Shoppers Drug Mart (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario