Drive operational excellence in renewals with GitLab as a Staff Renewals Operations Manager. Focus on process improvement, data management, and efficiency to support business growth.
In this senior-level role, you will own the operational effectiveness of the renewals team, ensuring predictability and scalability. You'll report to the Director of CX Operations and collaborate with cross-functional teams to improve tools and workflows. Your impact will enhance how GitLab manages subscription and consumption data, guiding the renewal process from identification to closure.
Key Responsibilities:
• Own and refine the renewal operating model for efficiency • Develop renewal cadences and reporting for analysis • Partner with Revenue Technology to enhance Salesforce functionality • Simplify renewal processes through automation and tools • Manage case management for renewals and related issues
Requirements: • Experience in Renewals or Revenue Operations • Solid analytical and problem-solving skills • Proficiency in Excel or Google Sheets • Familiarity with Salesforce for renewals • Excellent cross-functional collaboration abilities
Bring your operational insight and analytical skills to drive renewal success at GitLab. #J-18808-Ljbffr