Salary Range: $46,000.00 To $50,000.00 Annually
Role overview The Customer Care Representative is responsible for delivering outstanding service to NextGen Automation’s customers by managing inquiries, resolving issues, and building lasting relationships. This role requires effective communication, technical support, and collaboration with internal teams to ensure customer needs are met promptly and professionally, contributing to a positive customer experience and organizational success.
Daily responsibilities will include the following: Manage large volume of incoming phone calls.
Greet customers warmly and ascertain problem or reason for calling.
Build sustainable relationships and trust with customer accounts through open andinteractive communication.
Provide prompt, accurate and courteous responses to customers.
Demonstrates ownership to resolve challenging issues, escalating when necessary.
Assist with scheduling client orders, equipment, andmanpower.
Create and issue serviceinvoices.
Provideoutstanding technical support for customers.
View inquiries as opportunities to exceed customerexpectations.




Respond to telephone and email inquiries from individuals utilizing our onlinesoftware.
Follow up on customer requests to ensure complete handling of the caller’sinquiry.
Createcases for new features and solutions for our development team to implement.
Educateand providetraining to customers on using various aspects of the software.
Working with other departments– service teamleadsand servicemanager.
Qualifications and Skills Required: A passion for providing exceptional customer service.
Patience to able to stay calm in an intenseenvironment.
Proven experience in conflict management.
Strong understanding of customer service best practices.
Proven aptitude to function within deadlines, while working both independently and as part of a team.
Robust attention to detail.
Professional and positive attitude.
Additional Skills that would be an asset would include: Excellent communication skills (written and verbal).
Ability to multitask.
Strong organizational skills.
Adaptability and flexibilitytodeal with different customers and needs ina briefperiod.

#J-18808-Ljbffr

📌 Customer Care - Edmonton or remote (Manitoba)
🏢 NextGen Automation
📍 Manitoba